RETURNS & EXCHANGES

JG Boards is committed to customer satisfaction and we stand behind our products. It is our goal to provide our customers with the best possible shopping experience.

If there is a problem with your order, please contact us to discuss your issue by email at info@jgboards.com

Please note: All sale and clearance purchases are final and are not eligible for refund or exchange.

Returns & Exchanges Policy
  • Items must be returned within 14 days of receipt
  • Items must be undamaged with original packaging and all labels
  • The customer is responsible for all shipping/freight charges for returns and exchanges
  • Original freight fees are not refundable

JG Boards will not refund any customer whose order is not received because the shipping address provided during the checkout procedure was inaccurate or incomplete unless that order is classified as undeliverable and returned to JG Boards. In this circumstance, a refund will be provided, less the cost of postage.

Freight Charges

Within Australia

  • Exchanges and refunds are returned to us at your expense
  • Exchanges due to faulty products are sent back to you at our expense
    International
  • Exchanges and refunds are sent in both directions at your expense
  • Replacements for faulty products are sent at our expense
Procedure to Return or Exchange an Item

To return your product please:

  • Repackage it in the same way it was received to prevent transit damage;
  • Include a copy of the original invoice; and
  • Written advice on why the item is being returned, then send to:

JG BOARDS
3/192 Macquarie Rd ,
Warners Bay, NSW 2282,
AUSTRALIA

JG Boards suggest that you consider registered and insured postage as JG Boards is not liable for lost exchange or return parcels. JG Boards reserves the right to change this policy at any time without notice.

WARRANTY

JG Boards provides 90 day warranty against manufacturing faults and workmanship from the date of purchase.

JG Boards reserves all rights, in it’s sole discretion to determine manufacturing faults either by photographic and video evidence or direct inspection

Creasing is not covered by warranty under any circumstances. Misuse is not covered by warranty, any damage sustained by other surf craft, breaks (reef, rock, sand), natural or man-made objects are also excluded from warranty claim.

JG Boards has the right to examine the bodyboard and make all final decisions on whether the board was deemed misused when damage occurred to your bodyboard.

The warranty claim will not be considered for:

  • Misuse and damage on behalf of the owner /rider
  • Not handled in accordance with board care
  • Modifying the board in anyway
  • Snapped stringers or penetration of deck / slick from stringer/s due to aerial manoeuvres

For any issues regarding warranty the owner must contact place of purchase.

BOARD CARE

Your JG Boards Bodyboard is manufactured with thermo-lamination. It is susceptible to heat and direct sunlight, such is the nature of foam products. Excessive temperatures and direct sunlight can cause your board to warp and bend as the foam skins heat up and cool down.

  • Keep your board out of direct sunlight at all times when not in use
  • Always wash your board with fresh water and dry your board with a towel
  • Where possible, store your board flat without any additional weight or items stored on top of your board
  • Where possible, store your board in a Bodyboard cover

PRIVACY POLICY

JG Boards is committed to protecting the privacy of your personal information. This privacy policy discloses the privacy practices for JG Boards (including the JG Boards Website at www.jgboards.com) – what information we gather, how we handle it and how to correct or change it.

Personal information is information or an opinion, in any form and whether true or not, about an individual whose identity is apparent or can reasonable be ascertained from the information or opinion.

Other third party sites (including those partners, advertisers, sites or services to which the JG Boards Website links or is otherwise connected) may have their own privacy policies and practices, which we do not control.

General Privacy Information

Please keep in mind that whenever you voluntarily disclose personal information on any online service or website – for example on message boards, through email, or in chat areas – that information can be collected and used by others.

In short, if you post personal information online that is accessible to the public, you may receive unsolicited messages from other parties in return. Further, while we take reasonable steps to protect your personal information once it is in our possession, JG Boards cannot ensure or warrant the security of any information you transmit to us before it reaches us, and you do so at your own risk. You are solely responsible for maintaining the secrecy of your passwords and/or any account information.
Please be careful and responsible whenever you are online.

Collection, Use and Disclosure of Information

Much of the information JG Boards collects is “aggregated” — meaning that the information from many users is grouped together in a way that does not reveal the personal information of any particular user. We may use this aggregated information to evaluate which products and services are successful and which ones are not, and in order to evaluate which new services we should make available on JG Boards.

In certain circumstances, JG Boards may collect personal information about you, for example when you create an account, contact us, enter a competition, make a purchase or join a mailing list. The types of personal information we may collect includes your name, contact details, payment details and enquiry details. We also collect personal information through our records of your transactions and interactions (including by email, phone and online) with JG Boards or on the JG Boards Website. We collect personal information from you and in some cases from third parties.

We collect and use your personal information to provide, administer, improve and personalise the JG Boards Website and our products and services, to run competitions, conduct surveys, process payments and refunds, understand you better, maintain and update our records, complete registrations, verify your identity and protect our lawful interests. We may not be able to do these things without your personal information. For example, we may not be able to deliver your orders or respond to your enquiries.

In order to properly conduct our activities, we may disclose or exchange personal information with our related companies and with third party service providers who assist us with payment, marketing, data processing, IT, archival, auditing, accounting, customer contact, legal, business consulting, banking, delivery, data analysis, document management, research, investigation, insurance, website and other services or other parties to who we are authorised or required to by law. Some of these third parties may be located in Australia, USA, EU countries and other countries.

We will use your personal information to:

  • Fulfill your purchase orders for our products and/or gift certificates;
  • Provide you with copies of our newsletter;
    Maintain, update and service your account with us;
  • Maintain, administer and improve our systems;
  • Improve our website, including to modify it to your usage, history and preferences; and
  • Provide you with information about our products, store launches, events or other promotional information.

If you provide your email address, you consent to JG Boards using your email address to contact you for the purposes listed above.
In order to properly conduct our activities, we may disclose (with your consent where necessary) personal information to other persons or organisations. Such persons and organisation include:

a. Our service providers (such as IT service providers and mail houses); and
b. Other parties to whom we are authorised or required by law to disclose information.

Competitions

The majority of the contests that we offer are hosted on the JG Boards server. However, there may be cases in which a third party sponsor will host the contest and collect user information. In those cases, we urge users to review the privacy statement of the third party site. Users may opt out of receiving future mailings.

Newsletter and Marketing Communications

We offer a free newsletter to share content information about our site with interested users. There may be cases in which some of your personal information may be used by JG Boards on an ongoing basis to target e-commerce promotions and telemarketing activities unless you opt out or we are prevented by law. For example, when you register as a user or check out as a guest on JG Boards main and/or partner websites, we may use your personal information to send you marketing and/or promotional materials from time to time. Users may elect to stop receiving marketing communications at any time by following the simple instructions at the bottom of the newsletter or communication or by contacting us as set out below.

Online Security

JG Boards utilizes a variety of security measures to maintain the safety of your personal information. All user contact information is contained behind a “firewall” and only accessible by a limited number of employees who have special access rights to production systems. We generally store personal information in electronic form, but may also store some hard copy information. We store personal information at our own premises and with the assistance of our service providers.
We take transactions using PayPal. You can either use PayPal or your credit card to make your purchases. Credit card numbers are not stored in our systems in accordance with the highest of PCI standards. When purchasing from JG Boards your financial details are passed through to a secure server using the latest SSL (secure sockets layer) encryption technology.

Additional Information for Stockists

If you are a stockist for JG Boards (or apply to be one), we may collect information about you through subscription agreements and other related documents and forms, including information about your transactions with us. We collect, use and disclose that information to assess your application, manage your agreement with us and provide relevant services. We may exchange your personal information with our providers and they may also exchange your personal information with other service providers.

Privacy Act

Nothing in this privacy policy is intended to limit our obligations or permitted handling of personal information under the Privacy Act and other applicable laws. We aim to ensure that our privacy policy continually meets all legal requirements in order to maintain and honour your privacy.

Please contact us as set out below if you have any questions about this privacy policy, the practices of JG Boards with respect to personal information, or if you have any queries or concerns about your dealings with the JG Boards Website or our handling of your information.

You can also contact us as set out below if you wish to access or correct any personal information we hold about you. We may need to verify you identity. JG Boards will generally provide you with access to your personal information if practicable and will take reasonable steps to amend any personal information about you which is inaccurate or out of date. If we deny any request to access or correct personal information, we will provide our reasons. Where we decide not to make a requested correction to your personal information, you may ask us to note your request with the information.

For more information about this policy, please contact:

JG Boards via info@jgboards.com or 0409 532 616.

Further information about the application of the Privacy Act can be found at the website of the Office of the Privacy Commissioner at http://www.privacy.gov.au

JG Boards ABN: 88 789 176 659

TERMS & CONDITIONS

Disclaimer

The content of this website is general and is provided for information and entertainment purposes only. The material on this website is not and should not be regarded as advice, including legal or medical advice. To the fullest extent permitted by law, JG

Boards does not give any express or implied warranties and makes no representations in relation to this website. In particular, while reasonable care is taken in its preparation, JG Boards does not guarantee or warrant the accuracy, reliability, completeness or currency of the information on this website or its usefulness in achieving any purpose.

In addition, to the fullest extent permitted by law, JG Boards does not warrant that the website itself is free from any computer viruses or other defects or that your access to the website will be continuous or uninterrupted. JG Boards accepts no liability arising from your access to this website.

The use of this site is governed by the policies, terms and conditions set forth below. Please read them carefully. Your use of this site indicates your acceptance of these terms and conditions. Your placement of an order indicates your acceptance of these terms and conditions. Your submittal of any purchase order to JG Boards indicates acceptance of these terms and conditions.

These terms and conditions shall supersede any subsequent terms or conditions included with any purchase order, whether or not such terms or conditions are signed by JG Boards.

By ordering or registering with JG Boards you grant us the right to add your contact details to our database and email transactional order, shipping and product review emails. From time to time we may contact you about offers and new products.

You can easily be removed by either unsubscribing via a link or contacting us directly, and we will remove you from marketing communications.

In order to properly conduct our activities, we may disclose or exchange personal information with third party service providers who assist us with payment, marketing, data processing, IT, archival, auditing, accounting, customer contact, legal, business consulting, banking, delivery, data analysis, document management, research, investigation, insurance, website and other services. Some of these third parties may be location in Australia, USA, EU and other countries.

Order Acceptance Policy

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. JG Boards reserves the right at any time after receipt of your order to accept or decline your order for any reason. JG Boards reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item.

If you are seeking to become a JG Boards stockist, please contact us directly at info@jgboards.com

Limitation of Liability

JG Boards is not liable for any losses or damages caused by this website or any website linked to or from this website. We reserve the right to refuse any order without giving reason. Upon cancellation of an order we will make all reasonable attempts to contact you using the details provided. All received monies will be refunded using the method received.

Force Majeure

Events outside JG Boards control, which is not reasonably foreseeable, shall be considered force majeure, meaning that JG Boards is released from JG Boards obligations to fulfil contractual agreements. Examples of such events are government action or omission, new or amended legislation, conflict, embargo, fire or flood, sabotage, accident, war, natural disasters, strikes or lack of delivery from suppliers. The force majeure also includes government decisions that affect the market negatively and products, for example, restrictions, warnings, ban, etc.

Shipping and Delivery

Certain factors such as order size, weight and shipping address may require us to ship via another method. JG Boards reserves the right to change your shipping method in these cases and will provide tracking details for the new carrier once shipped.
The delivery times provided by JG Boards are estimates only. JG Boards will not be held accountable for late deliveries or loss or damage relating to late deliveries.

In the event that multiple items are ordered, part deliveries may be made where stock is not available. All reasonable attempts to notify you will be made using the details you provided. By agreeing to our terms and conditions you acknowledge all information set forth under our shipping page.

Returns/Exchanges

By accepting our terms and conditions, you acknowledge all information set forth under our Returns/Exchanges page.
Returns must be in as new condition with all packaging attached, and undamaged. We recommend sending returns via registered post as we do not accept responsibility for lost items. Returns must be made within the timeframe listed on the returns page. Size exchange requests are subject to availability of stock. Should your size request be unavailable a refund will be provided.
Any items returned outside of this period or items returned damaged or soiled will be the responsibility of the customer to retrieve. JG Boards will not pay to return these items to you.

Change of Address

The shipping address for your order is shown in the checkout and on your order confirmation and shipping confirmation emails.

In the event that an incorrect address was entered, address changes can only made until the order begins processing. JG Boards cannot accommodate all address change requests.

JG Boards takes no responsibility for orders shipped to an incorrect or invalid address and is not liable for any loss associated.

International Customs Charges

By accepting our terms and conditions, you acknowledge all information set forth under our Shipping/Delivery page.
Some orders may incur a customs or import duty charge. JG Boards do not have any control over these charges or are unable to advise what they will be, as it is based on your own countries regulations & compliances. For further information, please contact your local customs office.

All charges are to be paid by the customer on delivery of order. Orders cannot be returned to sender and JG Boards will not pay these customs charges on your behalf. If you refuse to pay these charges your parcel may be abandoned, and JG Boards will not be held responsible for any loss of funds as a result of this occurrence. We cannot mark International orders as a gift in order to bypass or reduce any customs fees. This is an illegal practice and as an established business we will not do this.

Pricing

Prices are subject to change without notice. There may be duties and taxes added to your package by the destination country.

You will be responsible for these upon delivery and are not included in your order total. All credit cards are charged in Australian Dollars.

Order Cancellations

If notified before goods have been dispatched, JG Boards can accommodate order cancellations. If items have been shipped, JG

Boards reserves the right to refuse order cancellation or charge a cancellation fee should we be able to request the return of the package from our delivery service.

Copyright and Trademark Notice

This site is owned and operated by JG Boards which is a registered Trademark. All products branded under JG Boards, related graphics, photographs, logos, products and services names are trademarks (both registered and unregistered) of JG Boards.

These trademarks, logos and other proprietary graphics may not be used in connection with any other product or service without

JG Boards express prior written consent.

Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, images, photographs, audio and video clips and data compilation as well as the selection, assembly and arrangement thereof, are the exclusive and sole property of JG Boards and protected by Australian and international copyright laws.

All software used on the site is the sole property of JG Boards or those supplying the software.

You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose.

No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without JG Boards prior written permission. Photos, prints, videos and footage purchased from JG

Boards are only for the purchasers private use, no commercial use is authorised

All rights not expressly granted herein are reserved.

Any unauthorised use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.

Typographical Errors

In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information JG Boards shall have the right to refuse or cancel any orders placed for product listed at the incorrect price.

JG Boards shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged.

If your credit card has already been charged for the purchase and your order is cancelled, JG Boards shall immediately issue a credit to your credit card account in the amount of the charge.

Links

This site may contain links to other sites on the Internet that are owned and operated by third parties.
You acknowledge that JG Boards is not responsible for the operation of or content located on or through any such site.

Third Party Websites

JG Boards may include links on this website to websites owned by other parties. JG Boards is not in any way responsible for the material contained on these sites, nor is JG Boards responsible for the availability of these sites. JG Boards does not endorse and is not responsible or liable for any content, including advertising or products offered on these sites, nor is JG Boards responsible for any damage, offence or loss caused as the result of visiting these websites.

JG Boards recommends that before you visit any website you check that your computer is running up-to-date virus checking software.

Privacy

Personal information provided to JG Boards via this website will be handled in accordance with JG Boards Privacy Policy.

Security

JG Boards credit card transactions are fulfilled by a banking institution authorised under the laws applicable to this website. When collecting credit card information for online purchases, JG Boards offers secured server transactions that encrypt your information in transit to prevent others from accessing it. All information is stored on a secure server. Your credit card details are encrypted and then removed from our system once your order has been dispatched.

Although JG Boards engages all reasonable efforts to safeguard the security of your information, transmissions made on or through the internet cannot be guaranteed to be entirely secure. Please contact your financial institution immediately if you become aware of unauthorised use of your account.

You will need to register to use certain parts of this website. When registering, you will be required to nominate a username and password. You must keep this username and password safe and must not disclose this information to any third party. If you become aware of unauthorised use of your account, please notify us immediately.
Blog and Comments

All content provided on this blog is for information purposes only. The content on this blog represents the personal views of JG Boards and does not necessarily represent the views of organisations that the author is affiliated with or with the views of any other author whom might post on this blog. JG Boards makes no representations as to the accuracy or completeness of any information on this site or found by following any link on this site. JG Boards will not be liable for any errors or omissions in this information nor for the availability of this information. JG Boards will not be liable for any losses, injuries, or damages from the display or use of this information.

As per the JG Boards Copyright and Trademark notice, this site is owned and operated by JG Boards which is a registered Trademark. All products branded under JG Boards, related graphics, photographs, logos, products and services names are trademarks (both registered and unregistered) of JG Boards. These trademarks, logos and other proprietary graphics may not be used in connection with any other product or service without JG Boards express prior written consent.

Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, images, photographs, audio and video clips and data compilation as well as the selection, assembly and arrangement thereof, are the exclusive and sole property of JG Boards and protected by Australian and international copyright laws, unless linked from third-parties sites.

JG Boards does not share personal information with third-parties or store information collected about your visit to this blog for use other than to analyse content performance through the use of cookies, which you can turn off at anytime by modifying your Internet browser’s settings. JG Boards is not responsible for the republishing of the content found on this blog on other Web sites or media without our permission. This site may contain links to other websites. If you choose to visit other websites, JG Boards has no control over the privacy practices or content of those other websites, and it is your responsibility to review the privacy policies at those websites to confirm that you understand and agree with their policies.

JG Boards welcomes comments and respects the rights (including the intellectual property rights) of others and we ask our users to do the same. Please remember that any information that is disclosed on this blog becomes public information and you should exercise caution when deciding to disclose your personal or privileged information.

JG Boards may in appropriate circumstances and in its sole discretion, delete comments and/or terminate the accounts of users without notice that infringe or otherwise violate such rights of others including but not limited to:

  1. Comments deemed to be spam or questionable spam;
  2. Comments including profanity;
  3. Comments containing language or concepts that could be deemed offensive;
  4. Comments made not aligned with the values of JG Boards; and
  5. Comments that attack a person individually or group.

JG Boards reserves the right to make changes to this site and these terms and conditions at any time.

SHIPPING & DELIVERY

JG Boards uses TNT and Australia Post services for deliveries Australia wide as they provide a traceable and secure service.
Australian Freight

JG Boards offers free freight via TNT for domestic orders for apparel of $75.00 and over, and for Bodyboard package orders $500.00 and over.

When your order is shipped we will send you an email notifying you that it has been dispatched and provide you with a unique tracking number.

You can then track the delivery of your parcel by visiting the TNT or Australia Post website and enter your tracking number.
If you’re not home when Australia Post attempts delivery, they will leave you a card indicating the option for another delivery time or alternatively direct you to your local Post Office where you may pick up the parcel.
International Freight

JG Boards uses TNT for international deliveries as they provide a completely traceable and secure service. A freight quotation is given at checkout after entering your address, prior to purchase. TNT generally delivers within 10-14 working days to international metropolitan areas.

When your order is shipped we will send you an email notifying you that it has been dispatched and provide you with a unique tracking number.

You can then track the delivery of your parcel by visiting the TNT website.

Additional Information

Australia Post freight cost is auto-calculated on weight and destination and not by JG Boards. After you add items to your JG Boards shopping cart and enter your address at checkout you will receive a shipping quotation prior to purchase.

Orders to some countries may incur Customs or other charges. As these charges are based on your country’s postal regulations, JG Boards has no control over these charges, cannot advise what they will be, and is not liable for them. You are responsible for purchasing Goods which you are lawfully able to import and for the payment of import duties and taxes of any kind levied in your country. Please contact your country’s postal service for more information.

Please note that JG Boards not liable for parcels lost internationally. It is your responsibility to track your parcel directly with your country’s postal service.

JG Boards reserves the right to change this policy at any time without notice.

Need more help?

If you have any questions or concerns please don’t hesitate to contact us: Email: info@jgboards.com